Terms of Use

01

Acceptance and important notice

These Terms are a contract between you and LUME DESENVOLVIMENTO DE SOFTWARES LTDA, company ID (CNPJ) 65.806.764/0001-14, headquartered at Av. Cristóvão Colombo, 2144, Sala 408, Andar 3 — Floresta, Porto Alegre/RS, CEP 90560-001, Brazil ("Lume", "we"). By creating an account or using the app, you declare that you have read, understood and agreed to them.

The processing of your data is governed by our Privacy Policy, which forms an integral part of these Terms. If you disagree with any point, do not use the app.

02

What Lume does

Lume accompanies people who are quitting cigarettes or vaping. Among other functions, it offers:

• a counter of time without smoking, with estimates of cigarettes avoided and money saved;
• support at the moment of craving — guided breathing, prompts to drink water or move, and access to the community;
• moment logging: craving, urge overcome and relapse;
• a four-phase journey, with content about what happens in the body at each stage;
• an anonymous, moderated community, plus the Support Circle for those who want closer company;
• reminders and notifications that you configure.

We may change, add or discontinue features over time. When a change is material, we will say so inside the app.

03

Who can use it

You need legal capacity to accept this contract. If you are under 18, use must happen with the knowledge and supervision of a parent or legal guardian.

By using the app you declare that the information you provide is true. It feeds the counter and the estimates: wrong input produces wrong numbers, and that is about you, not about us.

04

Your account

The account is created with Sign in with Apple, with Google Sign-In or by email. It is personal and non-transferable: you are responsible for what happens in it and for keeping secure the email or sign-in account you used.

If you notice unauthorised use of your account, let us know as soon as possible.

05

Subscription

Some Lume features depend on a recurring subscription. The rules are these:

• Billing is done by the App Store or by Google Play, depending on where you downloaded the app — never by Lume directly.
• Lume does not receive, process or store your card details. We never see your payment method.
• The price is shown before purchase, in your store account currency and with applicable taxes included.
• Renewal is automatic at the end of each cycle, unless cancelled at least 24 hours before the end of the current period.
• The renewal charge occurs in the 24 hours preceding the start of the new cycle.
• If the offer you take includes a free trial period, the first cycle is charged automatically at the end of the trial, unless cancelled with the same 24 hours’ notice. The exact conditions — whether there is a trial, and how many days — appear on the offer screen and in the store confirmation, before you complete the purchase.
• Price changes apply only to future cycles and are communicated by the store before they take effect.

What we record is only the state of the subscription — active or not, when it renews, which store it was bought in — from the signed confirmation the store sends us.

06

How to cancel

Cancellation is done in the store, not in Lume. We have no way to cancel a subscription for you — it is not unwillingness, it is that the store simply does not give us that control.

1. iPhone and iPad: Settings → tap your name at the top → Subscriptions → Lume → Cancel subscription.
2. Android: Google Play → tap your profile picture → Payments and subscriptions → Subscriptions → Lume → Cancel subscription.

If you subscribed on iPhone, cancel with Apple even if you use the app on Android — and vice versa. What counts is the store where the purchase happened.

07

Refunds

Each store has its own rules, its own deadlines and its own channel for this kind of request, and that is where it has to be raised. If the store asks for information from our side in order to assess the case, write to our support and we will confirm whatever is within our reach. We help where we can — we just cannot decide in the store’s place.

Nothing in this section removes the rights the Brazilian Consumer Protection Code grants you, including the right to withdraw within 7 days of a distance purchase, exercised against the supplier that processed the charge.

08

Community

The community only works because people feel safe in it. By posting, you agree not to:

• expose personal data, yours or anyone else’s — full name, phone number, address, social profiles;
• insult, humiliate, harass or judge another person for their relapse;
• encourage self-harm, suicide or nicotine use;
• sell, advertise a product or service, or use the community as a lead-generation channel;
• post illegal or discriminatory content, or third-party content without permission;
• give medical advice or pose as a health professional.

You can report a post or comment or block another person at any time, inside the app. We review reported content and remove whatever breaches these rules. We may remove a post, suspend community access or close the account in cases of serious or repeated breaches.

Content posted by other people is the responsibility of whoever posted it. We do not endorse it and we do not verify the truth of what is said there.

09

Acceptable use

By using Lume, you agree not to:

• use the app for any unlawful purpose;
• circumvent usage limits, subscription controls or security mechanisms;
• reverse engineer, decompile or extract the app’s code, except where the law permits;
• use automated means to extract data from the service at scale;
• create multiple accounts to get around a block, a suspension or a limit;
• deliberately overload the infrastructure or disrupt the service for other people.

10

Intellectual property

The app, the Lume brand, the mascot, the visual identity, the texts and the software belong to our company or to its licensors. You receive a personal, limited, revocable and non-exclusive licence to use the app under these Terms.

The content you create — your records, your posts, your photo — remains yours. You grant us only the licence needed to operate the service: to store, process and display that content back to you and, in the case of posts, to other people in the community.

11

Limitation of liability

Lume is provided as is. We work to keep the service available and correct, but we do not guarantee uninterrupted operation, absence of errors or accuracy of the estimates.

We are not liable for health or treatment decisions made on the basis of the app — reread the notice in Acceptance and important notice. Nor are we liable for unavailability caused by third parties, such as the app stores and infrastructure providers.

To the extent permitted by applicable law, our total liability is limited to the amount you paid for the subscription in the 12 months preceding the event. Nothing in these Terms excludes liability that the law does not allow to be excluded, particularly towards consumers.

12

Termination

You may close your account at any time, in the app itself or by writing to support, as described in Delete Account.

We may suspend or terminate access in cases of breach of these Terms, fraudulent use or legal order. Wherever possible, we will warn you first and give you a chance to put it right.

Once the account is closed, the licence to use ends immediately. And it bears repeating: closing the account does not cancel your subscription in the store — cancel there first.

13

Changes to these Terms

We may change these Terms to reflect changes in the app, in legislation or in store requirements. The update date at the top of this page indicates the version in force.

Material changes will be announced in the app before they take effect. If you keep using Lume after that, you are deemed to have agreed to the new version; if you disagree, you may close your account.

14

Governing law and jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil.

The courts of the consumer’s domicile are elected to settle disputes arising from these Terms, under the Brazilian Consumer Protection Code. Before taking any legal step, reach out to us by email: most problems get solved in a conversation.